Refund Policy

Credit-based generation

Completed generations consume credits according to the output shown in the generator. The required amount is displayed before a task is submitted. Video templates use the 480P, 720P and 1080P tiers. Image templates use 1K, 2K and 3K.

Failed generations

If a paid task fails before producing a usable photo or video, reserved credits are returned to the account automatically. This includes service-side failures, moderation blocks and tasks that finish without a usable output. If a completed result clearly does not match the selected template, contact support with the task reference so the issue can be reviewed and refunded when confirmed.

Duplicate or accidental purchases

Contact support as soon as possible if you believe a charge is duplicate or accidental. Include the account email, purchase date, amount and order reference. Requests are reviewed individually, and approved cash refunds are returned through the original payment method when available.

Used credits

Credits already consumed by a completed generation are generally not refundable. If a completed photo or video is materially unusable because of a service defect, include the task reference and a description of the problem so it can be investigated.

Chargebacks

Please contact support before starting a payment dispute. A chargeback may pause credit access while the payment is reviewed. Fraudulent or abusive refund activity may result in account restrictions.

Processing time

Approved refunds are processed within a reasonable period. Bank and payment-provider timelines may add several business days after the refund is issued.

Contact

Send refund questions to support@bamaboundai.com.

Last updated: October 21, 2026